Retailer Training Programs

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Sales Consultant

  • New Hire & Seasoned Veterans
  • History of Auto Industry Retailing
  • Retailer Operations & Department
  • Consumer Perceptions of Industry
  • Changing Perceptions
  • Digital Presence
  • Road to the Sale & Sales Process
  • Working with other departments
  • Self Awareness & behavior
  • Personal marketing
  • CRM expertise
  • goal setting & accountability
  • Ongoing client communications

Service Advisor

  • New Hire & Seasoned Veterans
  • Perceptions of Service Advisors
  • Emotional strength on the drive
  • Self Awareness & behavior
  • Working with BDC and appt. setting
  • Working with and Tech relationships
  • Customer intake and meeting
  • Diffusing tense intake situations
  • Setting up the value of the MPI
  • Initial walk-around & MPI
  • Detailed NEED ASSESMENT
  • RO detail, review & agreement
  • Quarter time strategy
  • Customer contact & authorization
  • Status update and delivery appt.
  • Vehicle delivery & satisfaction
  • Ongoing client communications

BDC Staff & Process

  • Content to be completed on 11-17-25

Customer Service Specialist

  • Content to be completed on 11-17-25

Management, Leadership & Coaching

  • Content to be completed on 11-17-25

Team Member SATISFACTION & ENGAGEMENT

  • Content to be completed on 11-17-25

DISC Personality Profile & Cultural Alignment

  • Content to be completed on 11-17-25

Digital Relationship & Media

  • Content to be completed on 11-17-25